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There
is no doubt about it; technology has changed small business. That is why
partnering with Final Connect
can mean the difference between succeeding with technology or fumbling
through it.
Unfortunately,
some businesses have the misconception that it is too expensive to hire
a professional to do their computer and information technology work. To
the contrary! In the long run, your company will save $$$ by having Final Connect
on hand to recommend solid products, install and configure new software
and hardware, and make sure everything is running smoothly day in and
day out.
Let us keep your
business focused on its core
competency not trends in computing and information technology. We
customize all of our services to fit your company's needs and budget
requirements.
Convenient,
Quality Service
Benefits
| Fastest
resolution time |
Convenient
service |
Quality
service, competitive prices |
| Reduced
downtime |
Minimal
intrusion to your operations |
After
hours / weekend options |
Delivery Methods
| Telephone
assistance |
Customer-assisted
repair |
Product
exchange via courier |
| Research
to solution |
Remote
access and administration |
On-site
service via a Final Connect authorized representative |
Telephone Assistance
|
Whenever
practical, Final Connect solves the problem over the telephone. This
approach yields the fastest fix, most convenient repair method and
lowest cost. When you contact Final Connect, your representative
works with you to isolate, diagnose and help solve the problem. To
enhance this remote resolution process, Final Connect has developed
tools and methods to diagnose and resolve problems accurately. If
the problem cannot be solved over the telephone, Final Connect will
continue toward a solution utilizing one of our other delivery
methods.
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Customer-
Assisted Repair
|
For very
simple repairs, such as keyboard, mouse, monitor, etc replacement, Final Connect
may forward the replacement part to you at your place of business.
You receive the part within three business days, and Final Connect
will guide your staff through the simple installation procedures. |
Product Exchange
|
For
repairs of some products that may be under warranty or other
guaranty, Final Connect may dispatch an authorized representative or
third-party provider who removes the old product and installs a new
product of functional equivalency. |
Research
to Solution
|
For some
solutions, Final Connect may research and test a functional solution
prior to implementing the solution in your place of business. Final Connect
representatives research and test the solution at our sites using
our databases, manufacturer databases or third party providers. The
researched and tested solution is then provided to you via one of
the other delivery methods. |
Remote
Access and Administration
|
When
remote access services are available, Final Connect troubleshoots
and solves the problem over a remote access service. When you
contact Final Connect, your representative works through the remote
access service to isolate and diagnose the problem. When the problem
cannot be solved remotely, Final Connect will use the information
obtained through remote access and apply it to a solution utilizing
one of our other delivery methods. |
Final Connect
Representative
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For
network, desktop, system, application and/or data repairs and
troubleshooting, Final Connect sends a certified service
representative or authorized subcontractor to perform the repair at
your site. Final Connect selects only subcontractors with broad
coverage capabilities and proven expertise to enhance our ability to
respond quickly, meet your needs, and provide cost effective
solutions. |
Contact
us.
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